Shipping Policy
We want your manga and books to reach you safely and reliably. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop with Get Your Manga.
01. Order Processing
Once your order is successfully placed, our team begins preparing your items for shipment.
Orders are processed during our regular business operations. Processing time may vary depending on product availability, order volume, holidays, and other operational circumstances.
Processing time and shipping time are separate. The estimated delivery period begins after your order has been prepared and handed over to the shipping carrier.
02. Shipping Methods
Available shipping options are displayed during checkout based on your delivery address and the products in your order.
The available carrier, service level, and estimated delivery information may vary depending on the destination and shipping availability.
- Standard shipping may be available for eligible orders and destinations.
- Faster shipping options may be available at checkout where supported.
- Shipping options and estimated delivery dates will be shown before you complete your purchase.
03. Shipping Costs
Shipping charges, when applicable, are calculated based on factors such as your delivery destination, order details, package size, weight, and the shipping service selected.
The applicable shipping cost will be displayed during checkout before payment is completed.
Please review the shipping method and shipping charge shown at checkout to make sure the order details are correct.
04. Delivery Times
Delivery estimates depend on the shipping destination, selected shipping service, carrier operations, and the time required to process your order.
Any delivery estimate shown at checkout is an estimate rather than a guaranteed delivery date unless specifically stated otherwise.
- Weekends and public holidays may affect delivery schedules.
- Carrier delays may occasionally occur after an order has shipped.
- Remote or international destinations may require additional delivery time.
05. Order Tracking
When tracking information is available, it may be provided through your order confirmation or shipping notification.
Tracking information is supplied by the shipping carrier. After your package has been handed over to the carrier, tracking updates may take some time to appear.
If your tracking information has not updated for an extended period, please contact us and provide your order number so we can assist you.
06. Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping address, contact us as soon as possible after placing your order.
We will do our best to assist with address changes before an order has been processed or shipped. However, we cannot guarantee that an address change will be possible after shipment has begun.
07. Shipping Delays & Delivery Issues
While we work to ensure orders are shipped promptly, delays may occur because of circumstances outside our control.
Possible causes of delay include:
- Carrier delays or service interruptions
- Severe weather or natural events
- Incorrect or incomplete delivery information
- Customs processing for international shipments
- High-volume periods, holidays, or other operational disruptions
If your order appears to be delayed, please contact us with your order number and shipping details so we can review the situation.
08. International Orders
International shipping availability may vary depending on the destination and the products included in the order.
International customers may be responsible for customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
Any customs duties, taxes, or import-related charges imposed by the destination country are generally the responsibility of the recipient. Get Your Manga does not control these charges or the customs processing time.
09. Incorrect, Damaged or Missing Packages
If your package arrives damaged, contains an incorrect item, or appears to be missing, please contact us as soon as possible.
When contacting us, please include your order number and, where applicable, photographs of the package and the item received. This helps us investigate the issue and determine the appropriate resolution.
For damaged deliveries, please keep the original packaging and shipping materials until the issue has been reviewed.
10. Shipping & Returns
Shipping and delivery terms are separate from our Returns & Refund Policy.
If you need to return an item because it arrived damaged, defective, or incorrect, please review our Returns & Refund Policy for the applicable process and eligibility requirements.
11. Need Help With Your Order?
If you have questions about shipping, delivery, tracking, or an existing order, our support team is here to help.
Email us at getyourmanga@gmail.com
Please include your order number whenever contacting us about an existing order.