RETURNS & REFUND POLICY
We want you to have a smooth and reliable shopping experience. This policy explains when returns, exchanges, refunds, and cancellations are available for orders placed through Get Your Manga.
01. Return Eligibility
We accept eligible return requests for products purchased through Get Your Manga when the product meets the conditions described in this policy.
To be eligible for a return, the item must be unopened, unused, and in the same condition in which you received it.
- The item must be in its original condition.
- The item should be securely packaged for return.
- Proof of purchase or your order number is required.
- The return request must be submitted within the applicable return period.
02. Return Window
Eligible return requests must be submitted within 15 days from the date you receive your order.
Return requests submitted after the applicable return period may not be accepted.
03. Non-Returnable Items
Certain products may not be eligible for return, including:
- Products that have been opened or used.
- Products damaged after delivery due to customer handling or use.
- Digital products or downloadable content, where applicable.
- Products specifically identified as final sale.
- Items returned without the required order information.
If a product is identified as non-returnable on its product page, the product-specific terms will apply.
04. Damaged or Incorrect Items
If your order arrives damaged, defective, or contains an item that does not match your order, please contact us as soon as possible after delivery.
For damaged or incorrect products, we may request photographs or other information that helps us verify the issue.
- Provide your order number.
- Explain the issue with the product.
- Provide clear photographs when requested.
- Keep the original product and packaging until we provide further instructions.
05. How to Request a Return
Before sending any product back, please contact our customer support team. Do not send a return to an address unless our team has provided the return instructions.
Step 1 — Contact Us
Email us with your order number, the product you wish to return, and the reason for the request.
Step 2 — Review
Our team will review your request and determine whether the order qualifies under this policy.
Step 3 — Return Instructions
If your request is approved, we will provide the applicable return instructions and return address.
Step 4 — Inspection
Once the returned product is received, it will be inspected before a refund or replacement is finalized.
06. Return Shipping
Unless the return is caused by a damaged, defective, or incorrectly shipped product, customers are generally responsible for return shipping costs.
We recommend using a trackable shipping service and keeping proof of shipment until the return has been completed.
Get Your Manga is not responsible for returned packages that are lost or damaged while being shipped back to us when the customer arranged the return.
07. Refunds
If your return is approved, the refund will normally be issued to the original payment method used for the purchase.
Refunds are processed after the returned product has been received and inspected.
Original shipping charges may not be refundable, except where the return is caused by an error, damaged product, defective product, or another circumstance for which Get Your Manga is responsible.
08. Exchanges
If you receive a damaged, defective, or incorrect product, we may offer an exchange or replacement where the requested product is available.
If a replacement is not available, we may provide a refund in accordance with this policy.
Please contact us before sending an item back so that we can provide the appropriate instructions.
09. Bulk Orders
Bulk or large-volume orders may be subject to different return and cancellation conditions.
If a bulk order arrives damaged or contains an incorrect product, please contact us as soon as possible so that we can review the issue.
Any special terms agreed upon for a bulk order will take precedence over the standard return conditions where applicable.
10. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests received within 24 hours of placing the order may be eligible for cancellation, provided the order has not already been shipped or processed for shipment.
Once an order has been shipped, it cannot normally be cancelled. In such cases, you may need to follow the applicable return procedure after delivery.
11. Contact Us
If you have questions about a return, refund, exchange, damaged product, incorrect order, or cancellation, please contact our support team.